The Digital Assistant and a new Help Centre in one location. The Digital Assistant uses Generative AI to answer your questions.

For information on the Help Centre, review Navigate the Help Centre.

The benefits of the Digital Assistant include:

Access the Digital Assistant

In the bottom right corner of STAAH, you'll see the Digital Assistant launcher bubble; click to open it.
This will open the Digital Assistant Home screen.
Click Ask a question in the Digital Assistant, or at the bottom of the Digital Assistant, click the Messages icon.
Type your question into the Digital Assistant field and press Enter.
The Digital Assistant searches the Help Centre to return a suitable answer.
Review the answer and solve your question.
Throughout the answer, you'll see circled numbers; these are the Help Centre article sources. To expand the Help Centre content to read the full article hover over the number and click the article title for more guidance. You can also open the Help Centre if you click the link at the bottom of the expanded article.
Once you've read the content, click either the back arrow to return or the X to close.

Complete the Digital Assistant session

Once the answer has been returned, the Digital Assistant will ask, "Did that answer your question?"

If the Digital Assistant didn't reply with the answer to solve your question, type No, and the Digital Assistant will continue the conversation until your question is resolved or provide you with a link to the Customer Success Portal to raise a case online for our support team to assist you further.
If the Digital Assistant replies with an answer that solves your question, type Yes to complete the session.

To get the most out of the STAAH Digital Assistant, follow these guidelines to ensure you quickly find accurate answers:

Clearly state your question: Type your questions clearly and concisely, exactly as you'd ask a human support agent.
Keep it short and specific: Short, precise questions help the Digital Assistant quickly identify and deliver the right information.
The Digital Assistant doesn't know your employees, dates, or calculations, so don't include these details in your question.
Type the exact error messages that you see.
Use familiar terminology: Use terms directly related to STAAH features, which helps the Digital Assistant match your questions accurately.
Natural language: Phrase your questions naturally. The Digital Assistant is trained to understand various ways of asking the same question.
Common topics: For routine issues like installation, passwords, or specific features, you ask directly about these topics.
Follow-up questions: If the initial response doesn't fully resolve your issue, ask a follow-up question or rephrase your query for further clarification.

Avoid one-word or very complex Questions: Single-word replies or overly complex questions are less effectively processed by the Digital Assistant.
Incorrect or unclear terminology: Use the correct terms related to STAAH. Incorrect terminology can hinder the Digital Assistant’s ability to provide accurate answers.
Excessively long queries: Limit your queries to fewer than 30 words. Long, continuous text can be too complicated for the Digital Assistant to interpret effectively.
Overly technical language: Avoid heavy technical jargon. Stick to straightforward, simple language for the best results.
For privacy reasons, don't attach any personal information, such as Pay Advices, to the question.

Icon	Description
	The Home icon takes you back to the first screen, and the Ask a question to ask the Digital Assistant another question.
	The News icon shows what's new. To view each news article, click the News icon, then click each item to read it. This is where we'll add software release notes and customer newsletters.
	Posts may pop up from time to time with important information to take note of, e.g., a pending release. Once you've read a post, you can dismiss it by clicking the X. The post can be found again in the messages area.
	Banners: When we would like to invite you to an event or notify you of product performance issues, and when we have something exciting to announce, a banner will appear on the Digital Assistant web page.

To close the Digital Assistant when finished, click on the X at the top right of the chatbot.