Prerequisites
Before starting to use the dashboard date center you need to have the follow:
Access to data center section.
Configured competitive set for reputation comparison.
Navigate the dashboard data center
Below gives an overview of what can be done in the dashboard data center:
Analyze and evaluate revenue performance, track booking trends, monitor reputation, and optimize distribution strategies.
This comprehensive understanding of revenue and related factors allows for data-driven decision-making and the implementation of effective strategies to drive revenue growth and enhance the overall performance of the property.
Reputation tab
In the following steps below you will compare your property against the competitive set using the Booking.com rating parameters. Trend lines show whether ratings are increasing or decreasing over time:
On the left navigation, click Dashboard.
Click Date and choose the date in the calendar.
Click the drop down menu called Compare dates by week day and select view dates by day of the week or by calendar day.
The reputation values are divided into the following categories:
General.
Facilities.
Cleanliness.
Location.
Value for money.
Comfort.
WiFi.
Staff.
Troubleshooting
Below outline some of the top troubleshooting issues:
Color indicators not displaying correctly?
Verify that both historical data and budget figures are properly configured in the system.
Missing reputation data?
Ensure your competitive set is properly configured and that reputation data is being received from connected sources.
Graph data not loading?
Check that you have sufficient historical data for the selected time period and that your date range is valid.
Frequently ask questions
Below are some of the top frequently asked questions regarding the dashboard:
What do the color indicators mean on the status screen?
Green means your numbers are higher than both last year and budget. Yellow means you're behind either budget or last year (but ahead of one). Red means you're behind both last year and budget. Blue indicates no data is available.
How do I view data for specific properties if I manage multiple hotels?
Enter the property name in the Filter box above the display. By default, you'll see all properties, but you can filter to view specific hotels.
What time period does the status screen show by default?
The screen shows the current month plus the following three months. You can expand this to an 8-month or 12-month view using the dropdown at the top right.
What's the difference between the left, center, and right columns?
The left shows on-the-books data (ADR, RevPAR, Revenue) for each month. The center and right show rooms sold over the past week and month-to-date. Numbers in brackets indicate group bookings.
Should I compare by weekday or calendar date?
For single-day data, compare by weekday to avoid comparing different days of the week. For aggregated data, some hotels prefer calendar date comparison to keep months aligned properly.