Sometimes guests need to cancel their reservations due to unavoidable circumstances, like sickness, flight cancellations or other unavoidable circumstances. This could result in the Guest losing out, being very cross and upset (Could result in bad reviews) if the Hotel is unable to refund the payment due to cancellation policies.
Note: Kindly get in touch with your Partner Service team to complete the integration with the Voucher & MAX Integration. Then we can proceed with the following step.
STEP 1:
Log in to the Max extranet and open the property.
Click on the Advance booking search option.
Locate the booking you want to cancel and click on the ‘Cancel’ button.
After cancellation, click on the “Issue Cash Voucher” button.
Modify the voucher details as needed, such as amount, validity, or guest information.
Click on the “Save” button to complete the process.
STEP 2: The System will give you a voucher reference number, which you can copy or make a note of and search in the voucher system. Please refer to the screenshots below for the same.
Voucher System:
This is how users get to know that the voucher is being issued from the MAX extranet