1. Thank you Header & Thank you Footer overview:
· The Thank You Header and Footer Message feature allows Booking Engine users to add a personalised message to the booking confirmation email. This gives accommodation providers the opportunity to reinforce their brand identity, express appreciation to guests, and create a memorable post-booking experience that sets the tone for their upcoming stay.
· Key features:
· Fully customisable header and footer messages, giving you the flexibility to craft a personalised thank you message that reflects your property's tone, personality, and brand voice
· Included in booking confirmation emails, extending your personalised message beyond the booking engine and into the guest's inbox for a consistent and professional communication experience
· Helps reinforce brand identity, turning a standard confirmation into an opportunity to make a lasting impression and build guest loyalty from the moment a booking is made
· Exclusive to Booking Engine users, designed specifically for properties looking to elevate their direct booking experience and add a personal touch to every guest interaction
2. Step-by-Step: Create your custom Thank you header & Thank you Footer message
· Step 1 – Navigate to BE settings
· Login to extranet > Booking Engine > BE Settings > scroll down to ‘Thank you page & Terms’
· Step 2 – Create Thank you Header
· The thank you header appears at the top of the confirmation email, directly following the guest's name. One of the first things a guest reads after completing their booking
· A personalised header creates an immediate emotional connection with the guest, reinforcing that they have made the right choice in booking directly with your property. It adds a human touch to what would otherwise be a standard transactional email.
o Examples of Thank you Header:
o Thank you for choosing [Property Name] we can't wait to welcome you!
o We're thrilled to have you staying with us and look forward to making your stay unforgettable.
o Thank you for your booking — your home away from home awaits!
o We appreciate your reservation and look forward to providing you with an exceptional stay.
· Default Header will apply when no information is added - Thank you for choosing [Property Name]. We look forward to hosting your stay and making it a memorable one. During your time with us, we hope you enjoy all the amenities, facilities and services available on offer.
· Save settings
Step 3 – Create Thank you Footer
· The thank you footer message is positioned near the bottom of the confirmation email, appearing after all booking details and just above the terms and conditions. This placement makes it the last message a guest reads before closing the email
· A personalised ending message allows you to create a final opportunity to leave a positive and lasting impression.
o Examples of Thank You Footer
o We look forward to welcoming you and ensuring you have a wonderful stay. See you soon!
o Should you have any questions prior to your arrival, please don't hesitate to get in touch with us, we're here to help.
o Thank you once again for your booking. We look forward to making your stay truly special.
o We can't wait to host you! In the meantime, feel free to reach out if there is anything we can do to make your stay more comfortable.
o Warm regards and see you soon - the team at [Property Name].
· Save settings