The Digital Assistant and Help Centre can be accessed in STAAH. There are a number of ways you can find answers to your questions faster than ever with the Digital Assistant and Help Centre articles.
Access the Digital Assistant
In the bottom left corner of STAAH, you'll see the Digital Assistant launcher bubble; click to open it.
This will open the Digital Assistant Home screen.
Click Ask a question in the Digital Assistant, or at the bottom of the Digital Assistant, click the Messages icon.
Type your question into the Digital Assistant field and press Enter.
The Digital Assistant searches the Help Centre to return a suitable answer.
Review the answer and solve your question.
Throughout the answer, you'll see circled numbers; these are the Help Centre article sources. To expand the Help Centre content to read the full article hover over the number and click the article title for more guidance. You can also open the Help Centre if you click the link at the bottom of the expanded article.
Once you've read the content, click either the back arrow to return or the X to close.
Complete the Digital Assistant session
Once the answer has been returned, the Digital Assistant will ask, "Did that answer your question?"
If the Digital Assistant didn't reply with the answer to solve your question, type No, you can ask to speak to our team member and raise a case online for our support team to assist you further.
If the Digital Assistant replies with an answer that solves your question, type Yes to complete the session.
Note: We will start human assistance via the chatbot on 27 October.
View support tickets
If the Access Digital Assistant has escalated your query to the support team and it needs further investigation, they’ll convert your conversation into a ticket. To view the status of your ticket, follow the steps below:
In STAAH, click the Message Icon
icon in the top right of the screen, and select Digital Assistant.
Click the Tickets
icon.
Here you can select a ticket to review.
For open tickets, click Continue the conversation to:
Reply: Select a ticket, then type your message.
Download the transcript: Click the three-dot menu, then select Download transcript.
📌 Note: If you don’t see the Tickets icon, you don’t have any tickets.
View Help Centre articles with the Help icon in the Digital Assistant
At the bottom of the Digital Assistant is a Help icon. To read Help Centre articles in the Digital Assistant, click the Help icon at the bottom of the Digital Assistant home screen.
You can then either type what you're looking for in the Search for help field at the top or click the collection you're interested in.
To drill down further into an article collection, click the area of STAAH you want to know more about, and you'll be presented with sub-collections.
Click the article sub-collection that matches what you're looking for and click to view the Help Centre article in the Digital Assistant.
To close the article and go back one step, click the arrow top left. Click the X top right to close the screen.
Find the answer to your question when you're in the Help Centre
Search for articles...
The quickest way to find what you're looking for when you're in the Help Centre is to enter your question in the Search for articles field. Articles that match your keywords will appear.
Alternatively, on the home screen, you can click the topic tile that best matches your question. A Curated Collection of articles will appear under each topic selected. When you find what you're looking for, you can click the article to review. To return to the start, click the path section you would like to go back to, or All Collections to return to the home page.
On the right-hand side of the article are content headers; click the article section you want to know more about.
On the far right of the Help Centre click the drop-down and click the language you would like to read the article in. Additional languages will be added as they become available.
Our Account Support experience
Please note that any cancellation or modification of your product must be completed by clicking the link below:
Related Articles
At the bottom of the articles in the Help Centre or the Digital Assistant, related articles will appear, which may assist you further in answering your question.
Rate the article
Click the emoji at the bottom of the article to assist us in making the Help Centre and the Digital Assistant the best they can be.
Useful Links
Useful Links can be found at the bottom of the Help Centre. Click the links to open the relevant page.