Process for GDS Booking Modification or Cancellation

Any booking modification or cancellation request received by the hotel must come only from the Travel Agent who made the original reservation — not directly from the guest.

If a guest wishes to modify a booking, it must be done by the same Travel Agent through the same GDS platform on which the booking was made, and within the hotel’s cancellation policy deadline period.

If a guest wishes to cancel a booking, the cancellation must be done by the Travel Agent and outside the hotel’s GDS cancellation deadline period. In such cases, no transaction fee will apply.

However, if the Travel Agent fails to cancel the booking within the allowed deadline, a transaction fee will be invoiced to STAAH by SHR, as charged by the respective GDS system. This fee must be paid by the hotel, which may, in turn, charge the Travel Agent the applicable cancellation fees.

STAAH GDS will not be responsible for waiving any transaction fee in situations where the Travel Agent is unresponsive or unreachable regarding payment of.