1. Room Type Overview
A Room Type represents a category of rooms with the same configuration and features (i.e Studio has the same configuration/features, you can create 1 Room type with 10 inventory – rooms for sale).
Bookings are then made for the Room type (& Rate plan), and inventory is adjusted accordingly.
Users with access to ‘Property Settings’ can access the Room type module
Additional room options – Linked rooms and Combo rooms
Linked room - creating child room type connected to a parent, sharing the same physical inventory but with its own independent rates and restrictions.
Combo room - Cluster 2 or more room types to create a unified "combo room"
2. Before You Begin (Prerequisites)
Information you'll need on hand before starting:
Room type name and rate code
Room type description
Occupancy settings (min/max adults, children)
Total availability and Full rate (default rate – peak season rate recommended)
Bed configuration(s)
Amenities / inclusions list
Photos (Maximum size of each image should be 50MB. Dimension of each image should be minimum 1600 x 1200 pixels)
3. Step-by-Step: Creating a Room Type
Step 1 - Navigate to Room Types
Login to extranet > Property settings > Room types
Click ‘Add’ and select ‘New Room type’. Additional room types - Linked Rooms and Combo Rooms are also available and explained below.
Step 2 - Room Information
Room type name
Description (include stand out features, target audience)
Room type (Studio, Suite, etc.) and Room View
Room size
Room address, Property type, Key collection (VR properties only)
Pseudo flag – enable flag to manage inventory and bookings directly in Channel manager (no connection to PMS)
Step 3 - Capacity & Configuration
Min/max occupancy
Min/max nights
Total availability (Number of rooms of this type)
Step 4 - Amenities
Selecting from a predefined amenities list
Step 5 - Images
Upload requirements (Maximum size of each image should be 50MB. Dimension of each image should be minimum 1600 x 1200 pixels)
Add image label, the label that is displayed on image
SAVE
On success, message displayed and returned to Room Type module
Linked Rooms
Allow you to connect a room type to a parent room type while managing its rates and restrictions independently. This gives you the flexibility to sell the same physical inventory under different conditions — without duplicating your setup or managing availability separately.
Linked rooms are used when rates are not set to calculate from the parent or have days where rates need to be managed independently
Step 1. Create linked room
Click ‘Add’ and select ‘Linked rooms’.
Select rate code to apply to linked room
Select Parent room type. Selecting multiple will create linked room type for each parent room type selected
Set name for each Linked room type
SAVE
Linked room content - Content (description, images) set to parent room will apply to linked rooms. To manage linked room content
Select the desired linked room to edit
Click ‘Manage Link room content’ flag to
SAVE
Combo Rooms
· A virtual room type that combines multiple physical room types into a single bookable unit for channel distribution.
· Streamlines channel management by presenting one room option instead of multiple variants
· Combo room inventory = combined availability across all clustered room types
· Rate Strategy: Combo room displays the rate from the designated default room type
· Booking - Room allocation slight variation between Booking engine and OTA bookings for single and multi-occupancy bookings
o Single Occupancy BE bookings - automatically assigned to the pre-selected default single occupancy for combo room
o Multi-occupancy BE bookings – system allocates room based on guests’ bedding selection during booking
o Multiple rooms with same bedding – when several rooms in the cluster match the selected bedding type, the system assigns the room with the lowest rate
o Single occupancy OTA bookings – automatically assigned to the pre-selected default single occupancy for combo room
o Multi-occupancy OTA bookings – system allocates the lowest-rate room type within the cluster
Step 1. Create combo room
Click ‘Add’ and select ‘Combo room’.
Set combo room name
Select room types that will form (be part of) the combo room
NEXT
Select ‘Default room’ and ‘Single Occupancy’ room
SAVE
After Saving
All room types are visible within the Room type module – where you can then create more room types, edit existing room types.
Next steps - setting availability, restrictions & rates and linking/mapping
4. Editing an Existing Room Type
Simply select/open the Room type you want to edit, move to the field you want to edit
SAVE
5. Hiding or deleting a Room type
Both options are available to suit individual needs. Deactivating is when a room is no longer available at the property, hiding removes the option to map.
Steps to Hide room types
Hover over ‘hide icon’
Select icon to hide room
Once enabled, the room type is hidden for mapping, room and existing mapping remain active.
Steps to Deactivating room type
Hover over ‘delete’ icon
Select icon to deactivate room type
Deactivating - applies when a room is no longer in use or bookable. All mapping to PMS, Channels and Booking engine should be removed prior.
No impact on existing bookings for both options, the name is still visible. Modifications received to deactivated rooms will result in unmapped alerts/booking.