Cancel Booking feature overview: A feature that provides the option to cancel bookings from the Booking Engine or CRS directly within the extranet
Key features:
Cancel bookings directly within the extranet, providing a quick and straightforward way to process cancellations
Available for both Booking Engine and CRS bookings, ensuring direct booking cancellations can be managed consistently
Cancellation reflected in the booking record, maintaining a clear and accurate history of the booking status for future reference and reporting purposes
Cancellation reason selection, allowing users to record the reason for the cancellation at the time of processing - supporting accurate reporting and record keeping
Supports manual cancellations, giving properties the flexibility to process cancellations initiated directly by the guest or by the property as needed
1. Where do I cancel bookings
Navigate to Bookings module
Login to extranet > Bookings >
Scroll or search booking you want to cancel
Click 'Cancel booking' from the action menu or within the booking
The cancellation policy associated with the booking is displayed - ensures the user is fully aware of the applicable terms and conditions before proceeding
Simply select 'proceed'. An OTP code is triggered and sent to the users email
Enter code to cancel booking (code has an expiry - option to re-send after wait period)
Additional note: Guests can also cancel bookings directly through the Booking engine (not applicable to CRS bookings) through the manage booking feature - see how the Manage booking feature works