CRS Overview: Enables properties to create reservations directly within the extranet, streamlining booking operations and reducing dependency on external/OTA channels. The tool is flexible, allowing users to change the room and package, adjust the rate and deposit amount, add booking comments, book multiple rooms, and bypass room or package restrictions where needed.
Key Features:
In-extranet booking creation Staff can create reservations directly from the extranet, without needing a separate system or third-party channel.
Booking Engine subscribers Offers and rates shown when creating a reservation mirror what's already configured in the property's Booking Engine
Non Booking Engine subscribers Can offer the base rate only, with the ability to adjust it manually to suit guests needs
Availability and Restriction bypass displays any restrictions in place (e.g 0 inventory), with the option to bypass and continue with booking
Multi-room bookings supported within 1 single reservation
Flexibility to change booking rate and payment requirements
Comments feature allows properties to add internal (visible to property only) or booking comments (also visible to guest)
Where is CRS
Navigate to Bookings module
Login to extranet > Bookings module > select 'New Booking'
Create New Booking on click a pop-up is displayed
Select Stay dates, Room and Package > Proceed (alert pop-up displayed if 0 inventory or restrictions in place)
Booking form
Enter guest name, guest count,
Enter guest contact information - phone and email
Select payment option - more info click here
Payment via Email (PG connection required)
Card Collection via Email (no payment at time of booking)
No Payment
No Payment & No Email
Comments - Booking Comments or Internal Comments
Booking rate - review total, deposit amount
CREATE
What happens when a booking is created?
Inventory is reduced based on number of rooms booked - for all bookings regardless of payment option
Pending payment/card collection - booking status in Channel manager is pending and sent to PMS as confirmed. When payment is confirmed, PMS will receive modification
No payment bookings - booking status is confirmed
An email is generated to the guest and property
Pending payment/card collection - guest receives information to proceed with payment/card, property email indicates pending payment/card collection
No payment - both guest and property receive confirmation email
Booking is visible within Bookings module
If payment/card collection is received within the stipulated time
The booking is automatically cancelled
Inventory is replenished
A cancellation email is generated to the property and guest
PMS will receive booking cancellation