Key Features:
Option to add internal comment, when creating a booking via CRS.
Allows users to attach notes to reservations for the properties purpose (i.e Guest status, handover notes)
Option to add internal comment for existing bookings.
Comments are sent to PMS as additional information. If comments are added after a booking is created, Channel manager will treat and pass as modified to PMS
Each comment includes timestamp of when comments was added, and the user who has added
Available for all bookings in Channel manager, direct and OTA
Where is Internal comments feature?
Navigate to Bookings module
Login to extranet > Bookings module
To add a comment for Existing bookings:
Click the required booking, to open > scroll to 'Internal comments'
Simply add comment > POST
To add an Internal comment for New bookings:
Select ‘New Booking'
Select dates/room to book and proceed with booking process.
Scroll to 'Payment' section, write a comment in the Internal comment section > POST > create booking.