Confirm Booking overview: This feature allows properties to manually confirm a booking directly within the channel manager, giving them control over reservations that would otherwise remain unconfirmed due to payment issues. Available for direct bookings (CRS or Booking Engine)
Key Features:
Manual override capability Allows staff to confirm a booking that would otherwise sit as unconfirmed/pending due to a payment failure.
Flexibility on payment handling Supports scenarios where payment is collected outside the standard automated flow (i.e SecurePay or Bank transfer) without blocking the reservation from being confirmed.
Direct control within channel manager Staff can step in and finalise the booking based on their own follow-up with the guest.
Reduces lost bookings Prevents bookings from being cancelled or left unconfirmed
Use case: When would a booking be manually confirmed?
The payment was declined, so the property contacted the guest
The guest makes payment through another method (cash or bank transfer).
The property can then mark the booking as confirmed
Once confirmed, the booking is processed as per normal
Steps to Confirm a Pending booking
Navigate to bookings module
Login to extranet > Bookings module
Select and open required booking
Scroll down and locate 'Confirm Booking' button
On click, enter
Name
Payment details
SUBMIT