Add service overview: The Add service feature allows you to create an additional service to an existing direct booking. This is automated and gives you the option to upsell the booking.
Key features:
Boost Up-sells services can be added to a booking after it's been created, without needing to modify or recreate the original reservation.
Direct booking focus designed for bookings made directly with the property, adding more value to direct bookings
Custom add-ons Each service entry is unique and can have its own price set at the time of adding
Where:
Navigate to Bookings module
Login to extranet > Bookings module
Select applicable booking
Scroll to 'Add services' and select
Once selected – you will see pop up. Follow prompts as required.
Service: Name of the service (example - Airport transfer)
Amount: Service amount
Taxes: Optional – calculated from service amount
Send email to guest - check flag to send email to guest
Additional information
Available to direct bookings
Applies to upcoming (yet to arrive) and current (staying) bookings.
Service amount is added to the total booking value, and recorded as 'Services Total'
An email is sent to the booker confirming the additional service charges + booking charges.
Option to disable email to guest when creating service.
Properties with Payment gateway integration can request payment via SecurePay.
To request payment, simply select the 'Request Payment' button > enter the amount to collect > Create payment link. The guest will receive an email with the details to proceed with payment
Booking status is modified when a service is added and recorded in booking history
Properties with PMS connection will receive the new total and added services are indicated in remarks.