Structured Cancellation Policy A set of rules that outlines the terms and conditions which a guest can cancel a booking, and what charges or penalties apply depending on when the cancellation is made. Structured cancellation policy offers 3 policy types
Fully Refundable
Partial Refund
Non Refundable
Based on the policy type selected, displayed are relevant settings to configure applicable fees, refund amounts, and day thresholds
Key features:
Customised, allowing the policy to be tailored to our specific cancellation terms.
Flexible fee and refund configuration, giving properties control over the percentage or fixed amount charged or refunded depending on when the cancellation is received
Clear and transparent policy terms, ensuring guests are fully informed of the cancellation conditions applicable to their booking at the time of reservation
Dynamic settings based on policy type, with relevant configuration options automatically presented upon selection making setup easy
Booking Engine, works for your Booking engine
Editable policy text, gives you the flexibility to add to the preset policy description based on your terms.
Where do I setup cancellation policy?
1. Navigate to Cancellation Policies
• Login to extranet > Settings > Property Profile > Cancellation policies
• Within this module you can
o Add/Create a new policy
o View existing policy and policy setup
o Edit existing policy – name only
o Delete existing policy
2. Create Cancellation Policy
Select 'Add'
Enter policy name - this will help identify policy when linking to packages
Select Term - 3 options available
Set Penalties
o Before Deadline - applicable penalty before deadline
o Type - % or +
o Amount
o Stay Types
o After Deadline - applicable penalty after deadline
o Same fields as before deadline, with the exception of Duration
o Duration type - Days or time
o This is when deadline applies
Example: setting at 5 days, guests that cancel within 5 days will be charged deadline fees
SAVE - Once created, the policy will be available in package setup for you to select
3. Linking Cancellation policy to Packages, Smart Pricing and Promo codes
Properties can link Cancellation policy to packages, smart pricing and promo codes
Navigate to Booking Engine
Login to extranet > Booking Engine > navigate to the required area (i.e Package)
Select edit > find the cancellation policy field > select required policy
4. Edit and Delete Cancellation policy
Navigate to Cancellation policy
Login to extranet > Settings > Property Profile > Cancellation Policies
Select Edit/Cancel within the Actions button
To cancel policy - OTP code required to proceed, code is generated to users email
5. Booking engine and CRS display of cancellation policy
Booking Engine
Cancellation policy on the Booking engine, located within the package information.
Easily identifiable as it is displayed within 'Cancellation Policy' section
CRS
Policy applied to package is pre-selected/assigned to booking
Property has the option to change policy during the booking process
6. Confirmed booking display of Cancellation policy
Cancellation policy clearly displayed on confirmation email
Visible on email sent to both guest and property