1. Packages Overview
A package is an offer created by the property and made available for customers to book through the booking engine. It allows properties to bundle and present their offerings in a way that highlights value, such as combining a room rate with inclusions like breakfast, parking, or special experiences. This makes booking easier for the customer, offering them a ‘package’.
2. Before You Begin (Prerequisites)
Information you'll need on hand before starting:
Package name and BE display name (if different to display in Channel manager)
Rate code
Description – what is included in, ensure to add standout features
Package image (optional)
Meal plan
Cancellation policy
Guests included in package rate and extra guests
Payment requirements
Rate modifiers (formula)
3. Step-by-Step: Creating a Package
Step 1 - Navigate to Packages
Login to extranet > Booking Engine module > Hot links
Click ‘Add’ and select ‘New Packages. Copy from option allows you to create a new package and copy data from an existing package.
Step 2 - Package Information
Package name and BE display name (if different to display in Channel Manager)
Description (include stand out features, inclusions, target audience)
Meal plan
Cancellation policy
Additional settings – Advanced purchase window, night configuration
Payment configuration – set form of payment request at time of booking
Taxes and Additional options (optional)
Smart pricing and Promo codes – setup option allowing you to link deals to your packages
Accessibility – Public or private, flexibility to choose who will have access to book package.
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Step 2 – Add ons
Select add ons to include or exclude from packages
Included addons – included in package when booked, rate of addon will be included in price
Excluded addons – excluded as an option to select when package is booked.
Recurring addons – When an addon is set as a recurring inclusion, the system does not automatically factor the addon price into the base rate. The property must manually load the package to incorporate the addon pricing.
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Step 3 – Room type
Select Room types to link to package
Set guests included in package rate
Set extra guest charges (if applicable)
Set rate modifier (multiplier or surcharge) as appropriate (e.g., 0.90 for 10% off, 1.10 for 10% markup).
SAVE
Step 4 – Validity
Set package validity – ‘from’ and ‘to’ dates. If the package has no expiry, leave the ‘to’ date blank.
Multiple validity dates supported – select ‘add’
Additional settings – minimum or maximum stays, day-specific rates, extra guest charges, and cancellation policies for certain validity.
SAVE
4. Editing an existing Package
Step 1 - Navigate to Packages
Login to extranet > Booking Engine module > Hot links
Simply select/open the package you want to edit, move to the field you want to edit
SAVE
5. Deleting a package (Deactivating)
Where a package is no longer bookable
Step 1 - Navigate to Packages
Login to extranet > Booking Engine module > Hot links
Simply select the ‘delete’ icon within the ‘Action’ menu, for the selected package
On select OTP code is triggered via email
Enter OTP to proceed.