This helps you manage guest behavior efficiently and block problematic guests from future bookings.
Properties have the ability report poor guest experience to Booking.Com from Channel manager
Report Guest Misconduct overview: The report guest misconduct tool provides properties with the ability to report misconduct directly via Channel manager. With specific scenarios specified by Bookng.com, so the misconduct needs to match one of the scenarios. Reports can be submitted anytime one day after check-in to seven days after check-out.
Key features
• Report Guest misconduct via Channel manager
• No need to login to Booking.Com to report Guest misconduct.
• Ability to block guest from making a booking at the property in future via Booking.Com
• Visible on day after check-in and available for seven days post check-out, based on property’s local timezone
Where to report guest misconduct?
Navigate to Bookings module
Login to extranet > Bookings module > search and open required Booking.Com booking
Select 'Report Guest Misconduct' to open form
Misconduct Category - select option from drop-down menu, fields provided by Booking.Com
Sub category - select option from drop-down menu. Fields provided by Booking,Com and preset based on category selected
Additional information - add description about misconduct
Escalate Report
Rebooking allowed - choose whether to block the guest from making future reservations for your property
Once submitted, button is replaced by a ‘Report guest misconduct log’ button
• Log will display information submitted
User
Category & Sub Category
Damage Type and Cost and impact on future reservations (applicable to Damage Category only)
Additional information
Rebooking allowed