The report guest misconduct tool supports specific scenarios specified by Booking.com, so the misconduct needs to match one of the scenarios. Reports can be submitted anytime, one day after check-in to seven days after check-out.
To Report Guest Misconduct via STAAH on STAAH, you can follow the steps below.
Required Conditions
You can report misconduct from one day after check-in to seven days after check-out.
The option is available only during this time window.
Steps to Report Guest Misconduct
Go to Setup > Reservations > Advanced Booking Search.
Open the relevant booking.
Click Report guest misconduct.
In the pop-up:
Select the misconduct category.
Choose a sub-category.
Add a short description of the incident.
Choose whether to block the guest from future bookings.
After submission, the button changes to Report guest misconduct log, where you can view the report.
Notes:
Note: This feature is available only for properties connected to Booking.com via STAAH Channel Manager.
Tip: Use this feature to proactively manage guest behaviour and reduce future risks.