1. Cleaning fee overview:
Cleaning fee is a fixed charge applied to a booking additional to the standard room rate. Most commonly used to cover the cost of preparing and cleaning the property between guest stays, or a safe fall for a clean that requires more attention. This feature is specifically designed with vacation rental properties in mind
· Key Features:
· Automated Applied to all bookings where guests select a room type with cleaning fees, does not require manual intervention
· Transparent Pricing Added on top of the room rate & appears as a separate line within the room fees. This ensures full transparency for the guest before the stay begins, while the timing of actual collection is determined by the property
· One-off charge applied per booking, regardless of the length of stay or number of nights — ensuring a simple, predictable fee structure for both the property and the guest
· Easy configuration Set up and managed at the room type level, giving the ability to tailor cleaning fees based on each rooms’ needs
· Independent Configuration for Parent & Linked Rooms Option to set security deposit amounts independently for both parent rooms and their linked rooms, offering maximum flexibility
· Built for Vacation Rental Properties The feature is specifically designed with vacation rental (VR) properties in mind, catering to operators who manage multiple properties, each with their own unique requirements
· Standard Pricing Fixed pricing setup, making it easy to setup
· Bookings Applies to all direct bookings, Booking engine and bookings made within Channel manager
2. Step-by-step: Create Cleaning fee
· Step 1 - Navigate to Room types
· Login to extranet > Settings > Property settings > Room types
· Step 2 – Create Cleaning fee
· Select and click the room type you wish to configure Cleaning fee for
· Scroll to Cleaning fee
· Set Cleaning fee – fixed price only
· Enter description about the cleaning, include information that you would like guests to know (i.e Cleaning fee is a one-off charge added to your booking to cover the cost of professionally preparing and maintaining the property between guest stays)
· SAVE
3. Booking engine display
How the customer will see Cleaning fee once you have completed your setup
· Visible on the guest details page, once the customer has selected the room type they want
· Outlined as a separate charge/line (Cleaning Fee) within the booking summary, providing full visibility to guests
· Clustered within the Room Fees and Included in the Total booking rate, so guests are clear on the expected charges
· Guests can also clearly see Cleaning fee within the ‘price breakdown’, along with room fees, taxes and any additional fees
4. Bookings made within Channel manager display (CRS)
· Security deposit also applies to bookings made within the channel manager (CRS), ensuring consistency across direct booking platforms
· Automated, if the room has security deposit setup this is visible when making a booking
· Charges visible at the time of booking
· Property has the option to amend the Security deposit fee before confirming booking, the calculated rate is displayed to confirm
· Security deposit included in Total booking value, ensuring correct charging
· Simply complete all fields to confirm booking
5. Confirmed bookings
· Cleaning fees visible within channel manager
· Step 1 – Channel manager - Navigate to Bookings
· Login to extranet > Bookings
· Click booking to open
· Within the ‘Billing’ section you will see all charges applied to booking, including Cleaning fees
· Step 2 – Confirmation email
· Displayed on the booking confirmation email, ensuring guests have a clear and transparent breakdown of all charges at hand.
· The property also receives the same confirmation email, ensuring full visibility of the charge details communicated to the guest.