1. Security fees overview:
A security fee is an additional fee that is applied once a guest has selected their room type during the booking process. The security fee is then included in the total booking rate.
· Key Features
· Automated added on top of the guest's booking rate at the time of reservation. Regardless of package setup, the Security deposit will apply when a booking is made for a room where Security deposit setup is added
· Transparent Appears as a separate line within the total booking cost. This ensures full transparency for the guest before the stay begins, while the timing of actual collection is determined by the property
· Configured at Room Type Level Deposits are set up and managed at the room type level, giving more control to define different amounts for different room types based on their individual value, size, or risk profile.
· Independent Configuration for Parent & Linked Rooms Option to set security deposit amounts independently for both parent rooms and their linked rooms, offering maximum flexibility
· Built for Vacation Rental Properties The feature is specifically designed with vacation rental (VR) properties in mind, catering to operators who manage multiple properties, each with their own unique requirements
· Flexible Pricing Options Providers have the flexibility to configure charge amount either as a fixed value or as a percentage of the total booking rate, allowing the fee to scale appropriately with the cost and nature of each booking.
· Key bookings Applies to all direct bookings, Booking engine and bookings made within Channel manager (CRS)
· Security Ideal fee to help protect against potential damage or policy violations and ensures transparency during the booking process.
2. Step-by-step: Create Security deposit
· Step 1 - Navigate to Room types
· Login to extranet > Settings > Property settings > Room types
· Step 2 – Create Security deposit
· Select and click the room type you wish to configure Security deposit for
· Scroll to Security deposit
· Select fee type - % which is calculated from the final room rate, `$ is a set rate
· Enter description about the security deposit, include information that you would like guests to know (i.e when it will be collected, how it is collected, what it is for – Security Deposit is required to secure your booking and will be requested within 48 hours of receiving your booking through a secure payment link that is sent via email)
· SAVE
3. Booking engine display
How the customer will see Security deposit once you have completed your setup
· Visible on the guest details page, once the customer has selected the room type they want
· Outlined as a separate charge/line (Security Fees) within the booking summary, providing full visibility to guests
· Clustered within the Room Fees and Included in the Total booking rate, so guests are clear on the expected charges
· Guests can also clearly see Security deposit within the ‘price breakdown’, along with room fees, taxes and any additional fees
4. Bookings made within Channel manager display (CRS)
· Security deposit also applies to bookings made within the channel manager (CRS), ensuring consistency across direct booking platforms
· Automated, if the room has security deposit setup this is visible when making a booking
· Charges visible at the time of booking
· Property has the option to amend the Security deposit fee before confirming booking, the calculated rate is displayed to confirm
· Security deposit included in Total booking value, ensuring correct charging
· Simply complete all fields to confirm booking
5. Confirmed bookings
· Security deposit fees visible within channel manager
· Step 1 – Channel manager - Navigate to Bookings
· Login to extranet > Bookings
· Click booking to open
· Within the ‘Billing’ section you will see all charges applied to booking, including Security deposit
· Step 2 – Confirmation email
· Displayed on the booking confirmation email, ensuring guests have a clear and transparent breakdown of all charges at hand.
· The property also receives the same confirmation email, ensuring full visibility of the charge details communicated to the guest.