Upselling Partner overview: Upselling Partner is a service provider that enable automated or manual upsell offers to guests - usually at the time of booking or before arrival. These partners help increase revenue by offering guests additional services such as room upgrades, early check-in, late check-out, or add-ons like breakfast and airport transfers.
Once live, the partner can pull booking data from STAAH to offer upsell options to guests.
Properties can deactivate the connection at any time, which removes access for the partner.
Partners can also terminate the connection via API, which updates the status in the extranet.
All activity is logged and visible in the Activity Logs.
Supported partners
Okay
Upsellguru
Bookingwhizz
Plusgrade
KAI
GuestTalk
Perfectstay
Welcome Pickups
Upselling Partner Connection process:
Choose a Preferred Upselling Partner - The property selects an upselling partner.
Contact the Partner Directly Reach out to the chosen partner to get product details, pricing, and terms.
Sign a Contract Finalize and sign the agreement directly with the upselling partner.
No Extra Cost for Integration Available at no extra charge for all customers
Enable the Connection Once the contract is in place, activate the integration via the Channel Manager extranet.
How to setup Upselling Partner:
Navigate to $Booster
Login to extranet > Settings > Tools > $Booster
Enabled $Booster Upselling Partner
Select Upselling Partner
Review and Accept Terms & Conditions
On submit, it will trigger an email to inform Upselling partner that there is a request for connection. At this point, status is ‘Setup’
IMPORTANT
Enabling connection to Upselling Partner means the property is granting permission to the selected Upselling partner to retrieve guest information to use for up-selling purposes.
Upselling Partner has to send an API call to confirm connection and change status to live. Once the status is LIVE, the partner can start to pull booking data.
Property can deactivate connection anytime. This action will trigger a notification to Upselling partner and remove the connection in Channel manager extranet. Upselling partner will no longer be able to pull booking data.
An Upselling partner can also stop supplying services to the property. They simply make an API call and change the status to ‘Terminate’. The status will be reflected in Channel manager extranet
Logs
Logs available via Activity logs.
To view API call logs, select ‘CRM Logs’ button. Select view to display API call logs