Email sender overview: Booking confirmation emails sent to guests via the Booking Engine and CRS send and display the system's own email address as the sender. With this feature, properties can configure a designated email address of their own to appear as the sender.
Email to property will be systems
CRS payment is noreply
Confirmed is email sender
Cancel booking – unsure, checking
Key features:
· Custom, properties can set a specific email address (e.g., [email protected]) to display as the sender for direct booking emails, instead of the default system email.
· Brand consistency, using a consistent, recognisable email helps reinforce your brand identity
· Customer trust, recipients your brand identity and fosters trust with recipients
· Professional, emails sent from a custom domain appear more polished, making your business seem more established and reliable
· Brand recognition, custom email addresses are easy for customers to remember, especially if they are associated with the property
Setup Email sender:
· Step 1 – Navigate to Email sender
· Login to extranet > Settings > Property settings > Email Registration
· Step 2 – Setting up Email sender
· The Email sender page will outline the steps to activate service, pricing and setup status
· Click ‘Get Started’
· Enter the email address you wish to use to send communication
· SAVE & PROCEED
· Step 3 – Terms & Conditions
· Review and accept Email sender Terms & Conditions
· PROCEED – on click, an verification email is triggered to the set email address
· Step 4 – Verification
· Simply follow prompt in email – once verified the service is live notifications will then be sent using the verified email address
Additional Email sender information:
· Verification email expires within 48 hours
· Email sender will apply to all emails sent by Channel manager (Stayview, Booking engine, secure payments, OTA bookings).
· Charges apply for this service. For more information contact [email protected].
· Once enabled, charges will be added to your next invoice.
· When service is enabled/deactivated, an email is sent to [email protected] and [email protected]
· If you wish to change the sender’s email address
o When email is verified, simply deactivate service and setup with new email address
o Pending email verification, click the ‘pending’ button > select ‘Re-Enter email’ button > and enter new email address and proceed with setup