Key features:
Option to cancel booking if credit card is invalid (Conditions applies)
Mark No-Show and confirm fees waived
Mark No-Show and confirm charged
Mark No-Show and credit card invalid
What?
Mark No Show Feature
Where?
Navigate to Bookings Module
Login to extranet > Bookings module
Locate required booking and select 'Actions' icon
Locate post check in, mark no-show option available
Mark no-show option available up to 48 hours post check in
Click on Mark No-Show
Pop up box will appear with 4 options
Waive No-Show Fees
Charge No-Show
Could not charge No-show (card invalid)
Select applicable option > SUBMIT
How is this displayed in Booking.Com extranet?
The status in booking.com extranet will show as No-show
If reported as Charge No-show, you will see a commission value in booking via booking.com extranet