A feature that provides properties with the ability to manually charge a credit card directly within the Channel Manager extranet, with payment processed through the Payment Gateway.
Available for Hotel Collect bookings and bookings with Virtual Credit Card. Must subscribe to Payment gateway service to see feature
Key features: Uses of Charge Card feature
This allows you to Charge Payment for bookings that have been received without Payment.
Saves you from having to access your Payment Gateway system and manually enter details to process payment.
Select bookings that you want to process payment for – at the click of a button.
Reduces the risk of processing errors, since card details aren't manually entered directly into the Payment Gateway.
How to charge payment through Charge Card feature Once enabled, properties will see the “Charge Card” button via the booking module. This button will display for Hotel Collect & Channel Collect bookings that contain CC details
Navigate to Bookings module
Login to extranet > Bookings
Click required booking to open
Scroll to "Card details' section to select the 'Charge card' button
On click a pop up with charges will appear, and option to add taxes or set the amount to charge
Once done, simply click on “Proceed”
Important note:
For properties that have Multi-Payment Gateway enabled, you will see all PGs available that support the Charge Card feature. Simply select the Payment gateway
Payment Gateway displayed is based on the currency booked (Example: booking made for NZD currency; Charge Card will display all Payment Gateways enabled for the booked currency that support Charge Card).
CVV is not required for Payment Gateways that do not require this to process payment (this field will not display – if not required).
For Payment Gateway(s) that require this information, the system will automatically pull in information (if received).
If no CVV is available, property to obtain and enter in the CVV field.
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How to identify if payment was successful?
Failed Transaction:
If the transaction fails, an error message will be returned.
The “Charge Card “button will remain visible for that booking.
Successful Transaction:
Confirmation returned
The “Charge Card” button will no longer be available.
The charged amount will be displayed.
Partial payment/deposit charged amount and Pay on Arrival amount indicated in the booking.
Taxes and Other charges are indicated.
Booking status is then modified, and the booking with the deposit amount is sent to PMS (if applicable)
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IMPORTANT: Additional information
Booking must have credit card details.
Stay dates must be current (Charge button will be visible on day of checkout and currently based on GMT).
Booking payment type = Hotel Collect / Channel Collect
‘Charge Card’ button is not visible if the above conditions are not met.