We have developed a new feature that provides the property with the ability to manually charge a Credit Card directly in the MAX extranet for Hotel Collect bookings. Payment will be processed via the Payment Gateway.
Charge card feature is now available for Channel Collect bookings with a Virtual Card. Similar to direct bookings, available for PGs that support the charge card feature.
Uses of the Charge Card feature
This allows you to Charge Payment for bookings that have been received without Payment.
Saves you from having to access your Payment Gateway system and manually enter details to process payment.
Select bookings that you want to process payment for – at the click of a button.
Steps to Charge Card for a booking
Once enabled, properties will see the “Charge Card” button via the booking module. This button will display for Hotel Collect bookings that contain CC details.
To process payment, select the “Charge Card” button. This is a manual process and is completed at the booking level.
Once selected, the property will see the below “pop-up’.
Property can edit and determine the amount to charge/collect.
For properties that have Multi-Payment Gateway enabled, you will see all PGs available that support the Charge Card feature.
Payment Gateway displayed is based on the currency booked (Example: booking made for NZD currency; Charge Card will display all Payment Gateways enabled for the booked currency that support Charge Card).
CVV is not required for Payment Gateways that do not require this to process payment (this field will not display – if not required).
For Payment Gateway(s) that require this information, the system will automatically pull in information (if received).
If no CVV is available, property to obtain and enter in the CVV field.
Once done, simply click on “Proceed”.
Failed Transaction
If the transaction fails, an error message will be returned.
The “Charge Card “button will remain visible for that booking.
Successful Transaction
Confirmation returned (example below).
The “Charge Card” button will no longer be available.
The charged amount will be displayed.
Partial payment/deposit charged amount and Pay on Arrival amount indicated in the booking.
Taxes and Other charges are indicated.
Booking status is then modified, and the booking with the deposit amount is sent to PMS (if applicable)
IMPORTANT information
Booking must have credit card details.
Stay dates must be current (Charge button will be visible on day of checkout and currently based on GMT).
Booking payment type = Hotel Collect.
Charge Card button is not visible if the above conditions are not met.