1. Custom text box overview:
· Customisable field that can be added to your booking engine, allowing you to collect additional information from guests during the booking process.
· Provides flexibility to gather details that are specific and helpful to your property's operations
· The field is displayed as optional, so guests can skip it if it doesn't apply to them
· Common examples:
o Flight number
o Dietary requirements
o Additional guest information
2. Creating your Custom text box
· Enabling and setup of the Custom text box
· Step 1 - Navigate to BE settings
· Login to extranet > Booking Engine module > Settings > BE Settings > General options
· Enable flag – Add customized Text box on booking engine
· Step 2 – Set text box
· Enter the name/label of the data you will collect. This is the name that guests will see on the booking engine.
o Example: Flight number (as displayed on your boarding pass)
· Option to set multiple text boxes, simply add a comma between each label (i.e Flight number, Dietary requirements)
3. Booking Engine display
· Once enabled this text box is automatically visible to the guest
· The text box is located on the guest details page, within the additional fields section.
4. Extranet display
· All information submitted by guests are visible within Channel manager > bookings module
· Visible within the ‘additional information’ section
· Simply select the ‘key icon’ located next ‘Booker details’ to generate OTP to access information
· This data is also available in the data export feature, listed within the BE text box column
5. Email display
· The information added in the ‘Custom text box’ field by guests is also displayed in the confirmation email
· Visible within the ‘additional information’ section