Module: Manage Booking Enhancements - now support modifications
Availability: SwiftBook users, who have manage booking permission enabled
đ Overview
Bookers will have more flexibility and control to manage their own bookings online, without calling or emailing the property. They can change dates or room type, extend a stay, cancel all or part of a reservation, and review what has changed, all after a quick email-and-OTP sign-in. The enhancement gives guests more control and flexibility over their reservations, and it
What is new?
Modify Stay dates change check-in/check-out date - arrive earlier or extend check-out
Stay change offers the option to select a different available room type or change stay dates
Cancellations partial cancellation, allows option to cancel individual room or specific nights
Booking History provides a record of all changes made to a reservation
Feature not available to TACT and CRS bookings or Third party platforms and OTAs or bookings with add-ons
1, Modify Stay dates Two options are offered to guests, one alongside the arrival date and one alongside the checkout date.
Arrive earlier
Extend stay
On selection, the guests will enter the number of additional nights required, then select search availability. Available rooms and packages for the selected dates are displayed. Booker selects Confirm booking for the desired Room/package
Select the applicable payment option and complete booking process.
An email is triggered to the guest and property with updated booking information
New booking details are visible within MAX extranet and sent to PMS (if applicable)
2. Stay change offers the option to select a different available room type or change stay dates
Within the booking dates bookers will see an option to 'Change entire stay'.
On click booker is diverted to widget calendar to search availability
All available rooms are packages are returned
Select desired room/package and payment option, and complete boking process
An email is triggered to the guest and property with updated booking information
New booking details are visible within MAX extranet and sent to PMS (if applicable)
3. Cancellations In addition to booking cancellation, the new enhancement now supports partial cancellation, providing guests with option to cancel room or specific nights
5. Booking History Bookers will also have access to view booking history for each booking.
Located within the booking details, in the top right-hand corner
On click, guests will see a record of statuses, and change made for each status
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Module: Travel Agent Module booking emails
Enhancement: Include Travel Agent details in confirmation email
Confirmation emails for bookings made via TACT will now include Travel Agent details, providing more visibility to properties
Module: Automated Welcome and Request Review Emails
Availability: Properties subscribed to both SwiftBook (SB) and ReviewMinder (RM)
đ Overview
This feature enables properties to automate guest communication for direct bookings by sending welcome emails before check-in and review request emails after check-out, reducing manual effort and helping properties collect guest feedback.
Properties can customize both email templates in ReviewMinder and activate the feature directly from MAX. The feature will be disabled by default, giving properties full control over their email content and allowing them to enable automated communication when they are ready.
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