1. Airpoints Overview
The Airpoints feature allows properties to offer guests the ability to earn Airpoints Dollars on bookings made directly through the Booking Engine.
Enabling this option, properties can collect a guest's Airpoints membership number during the booking process and redeem points against confirmed bookings and reward guests for choosing to book directly with you.
This adds an additional incentive for guests to book direct, enhancing the overall booking experience while helping properties drive loyalty and increase direct booking conversions.
Key features:
Enabled through the Booking Engine, allowing properties to seamlessly integrate Airpoints earning into their direct booking experience
Rewards guests for booking direct, giving customers a compelling reason to book through your property's own booking engine rather than third-party platforms
2. Before You Begin (Prerequisites for Airpoints)
Information you'll need on hand before starting:
Airpoints API Key
Point Code
Maximum Accrue amount
Minimum Accrue amount -
Spend amount
Contact our support team to enable feature to proceed with setup
3. Step-by-Step: Airpoints Setup
Step 1 - Navigate to Loyalty Reward
Login to extranet > Booking Engine > Settings > Loyalty Reward
Step 2 – Airpoints information
Select ‘Airpoints’ Loyalty Reward
Enter Airpoints details
API Key – obtain from Airpoints
Point Code – obtain from Airpoints
Maximum accrue amount - used to ensure the Airpoints are within the permissible range
Minimum accrue amount - used to ensure the Airpoints are within the permissible range
Spend amount - set value for amount spend to accumulate 1 Airpoints dollar (e.g. $50 spend will collect 1 Airpoints dollar)
SAVE
To view Airpoints details, OTP code is triggered to user email
After Saving
On save, the Airpoints field is automatically visible on Booking Engine
4. Airpoints display on Booking Engine
The Airpoints field is displayed in the contact details section
Guests will see a toggle, simply enable to add Airpoints details
Once toggle enabled, details are mandatory to proceed with booking
Guest details are verified with Airpoints number
Validation in place to ensure guest details are valid
SAVE
5. Confirmed bookings – Airpoints display
Airpoints details are visible within Channel manager and booking confirmation email, for all confirmed bookings
Within the extranet you can identify bookings containing Airpoints details, view guests Airpoints details and allocate members Airpoints. OTP required to view Airpoints details and allocate Airpoints.
List view - Bookings containing Airpoints details are indicated with icon on. Depending on booking status, the icon colour varies
Green - Booker has checked out and points allocated
Yellow – Booker has checked out and ready to allocate points.
Grey – Booking is awaiting check out date, cannot proceed to allocate points
Red – Booker has checked out but there was an error when approving/allocating booking
Redemption visible post checkout.
To allocate Airpoints to booking, simply open booking and Approve.
Option to filter bookings by Loyalty reward