Travel Agent Module Overview: This feature provides Travel Agents and Corporate Travel bookers with their own dedicated portal to make bookings, separate from the standard public booking engine. Agents are given unique access credentials and are shown specialised rates and offers based on the specific agreement negotiated between the property and that agent
Key Features
Dedicated booking portal exclusively for Travel Agents and Corporate Travel bookers
Unique login access, separate from the standard Booking Engine
Displays specialised rates and offers based on individual property-agent agreements
Keeps negotiated rates private and inaccessible to the general public
Supports tailored pricing arrangements for different agents or corporate accounts
Create additional users for each Travel Agent company
Enhanced security with a 30-minute session timeout, protecting accounts from unauthorised use.
Easily see booking records and the responsible agent in bookings module. Accessible in booking details (POS) and booking export.
How can a Travel Agent make a booking? it is simple to provide access to agents
Step 1: Create Travel Agent code and discount settings
Step 2: Create the Travel Agent and link to Travel Agent code
Step 3: Link package(s) to Travel Agent
Step 1: Create a Travel Agent Code this can be done via promo code setup or when creating Travel Agent
Option1 - Navigate to Promo Codes
Login to extranet > Booking Engine > Hot Links > Promo Codes
Click the drop down menu next to 'Add' and select 'Travel Agent code'
Complete fields
Travel Agent Code Name
Travel Agent Code
Discount amount and type ($ or %)
Billing details - Travel Agent details
SAVE and proceed to Step 2, Create the Travel Agent
Option 2 - Create Travel Agent Code during Travel Agent setup (Step 2)
Step 2: Create Travel Agent
Navigate to Promo Codes
Booking Engine > Hot Links > Promo Codes
Click 'Add'
Complete fields
Email ID - the system will check if there is an Agent created with this email address within our system. If yes, the TA Company and contact details are pre-filled. You can proceed to TA code and packages
Travel Agent Name (Company)
First & Last Name
TA Code - select from drop down menu or select 'Create'
Select Packages from drop down menu that the Travel Agent company will have access to book
SAVE - your Travel Agent is now setup, an email is triggered to the set email address with the link they will use to book your property
Adding Additional Travel Agents both the property and the Travel Agent have the ability to create additional users to access your property. This provides a more detailed overview of bookings made by each individual
To create within the extranet
Locate the applicable Travel Agent company
Click the 'Action' menu and select 'Add'. This will divert you to the user list of this company
Click 'Add' to create an additional user, and complete fields
First & Last Name
Contact number
SAVE - an email is then sent to set email address
Travel Agent Portal understand what the Travel Agent can see once their account is setup
When the Travel Agent/Additional users are created, they will have access to the Travel Agent portal for your property. The link is provided in the email they would have received when the account was created. You can also provide the link to them which is in the Travel Agent module
From the link the Agent will enter their email, and enter OTP to login
On login the Agent will see the Booking engine, and available packages for the current day
Make a booking - exact same process as the standard Booking Engine
Select Book for the Room/Package
Enter the guest details
Complete Payment (based on package setup)c> Confirm booking
View Bookings - the Agent can see bookings made with their login. Master login will have visibility on all bookings made for the company
Enter search criteria > to display relevant bookings
Agents have the ability to cancel bookings, regardless of 'Manage booking' permission
Create Users - Agents can create other users, providing access to the Travel Agent portal
Select the 'Guest' icon (top right hand corner)
Select Profile
Click 'Add User' and complete details
CREATE USER - user is created, email generated to user with the portal link
Additional Information
The design of the Booking engine is the same as the standard booking engine (what you will use on your website)